Refund Policy

1. Terwase Partner Cancellation

If a Terwase Partner cancels a confirmed booking, the Client receives a 100% refund to their Terwase wallet. Terwase wallet credits can be used for future bookings or withdrawn as per wallet terms.

2. Client Cancellation

• Cancellation more than 24 hours before the session: 90% refund credited to Terwase wallet.
• Cancellation within 24 hours of the session: Non-refundable.
• "Change of mind after purchase" is not a valid ground for refund.

3. Terwase Wallet

The Terwase Wallet is a virtual wallet for storing refund credits. Wallet credits are ONLY for use on future bookings. Wallet terms are subject to Platform policies. Funds are credited to the wallet within 5-7 working days after approval of the refund.

4. Non-Refundable Cases

Payments for sessions that were completed are non-refundable. Membership fees already utilized are non-refundable. Any booking where the session has already commenced is non-refundable.

5. Refund Process

To request a refund, contact support@terwase.in or raise a request through the Help Center. Provide your booking number and reason for cancellation. Our team will review and process eligible refunds within 5-7 working days.

6. Contact

For refund-related queries, contact us at support@terwase.in or call +91-9810535398.